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Frequently Asked Questions
1. How do I get started for free?
Click on the Start your Free Trial button above to get started for free. No signup and no credit card information is needed. You can also sign up for a Free Account at any time and get unlimited access free for 7 days.
2. How do I buy a subscription?
Once you have created your Free Account, simply log in to the web app, and click on "My Purchases" next to the course selection. You will be asked to log in to Account Management with your Parent PIN and then be taken to the Subscriptions page to complete your order.
3. Which type of subscription is right for me?
The Self Study plan gives the student access to all the features of the application and all the materials for the selected course. The Guided Learning plan includes everything in the Self Study plan, but also includes the services of an expert tutor who can greatly speed up your learning by reviewing all your work, providing you feedback, helping you fix your mistakes and guiding you with your study plan. We typically recommend that students start with the Guided Learning plan as it keeps them on track, and gives them daily access to a tutor. But, if you would like to discuss this further, please call us at 844-321-LEARN, and we will be happy to help you with your decision.
4. What methods of payment can I use?
We accept most major credit cards as well as Paypal. We do not store your credit card or Paypal information, and all payments are made through the Paypal website.
5. Will I have to log in to the web app to make a payment every month?
No, once you purchase a subscription, your credit card or Paypal account will be automatically charged through Paypal each month. If you do not have a Paypal account, it can be setup when you first purchase a paid subscription plan.
6. Can I cancel a subscription or change my subscription plan?
We do not bind you to any long term contracts. You are free to cancel anytime, and we will stop charging you. You can also change your subscription plan at any time.
1. What is Homework Help?
Homework Help allows you to get help with any question outside of Axon Academy (Ex. homework questions, questions from books etc.). You can simply take a picture of the question or type it in, and once submitted, one of our expert tutors will provide you with the solution along with explanations in about 1 hour! To submit a question, go to the Help menu and select Homework help.
2. How can I buy the optional Homework Help?
Homework Help is an add-on feature than can be added to any of the plans. To utilize Homework Help, you will need to purchase Homework Help questions. Simply log in to the web app and click on "My Purchases" in the Student Summary section. You will be asked to log in to Account Management and then be taken to the Subscriptions page to order Homework Help questions. Please note that purchased Homework Help questions never expire.
3. How is Homework Help charged?
Each time you submit a Homework Help question, one of the Homework Help questions you purchased will be used up.
1. What is Livehelp?
Livehelp is a one-to-one session with one of our expert tutors utilizing our built in electronic whiteboard. On this whiteboard, you will be able to to see what the tutor writes or draws and write or draw on it yourself for the tutor to see. You can ask the tutor to explain concepts, help you with any worksheet questions or even assist you with homework questions you need help with. You can chat with the tutor, and optionally talk to them via phone (US only), audio Facetime or Skype audio. All the notes from the session will be saved for your future review. It's like having a tutor sitting with you in person and working with you on a piece of paper!
2. How can I buy the optional Livehelp?
Livehelp is an add-on feature than can be added to any of the plans. To utilize Livehelp, you will need to purchase Livehelp minutes. Simply log in to the web app and click on "My Purchases" in the Student Summary section. You will be asked to log in to Account Management and then be taken to the Subscriptions page to place your order. Please note that purchased Livehelp minutes never expire.
3. What hours is Livehelp available?
Our tutors provide Livehelp from 4:00 pm to 10:00 pm Pacific time Monday to Friday. Session requests are processed on a first come first serve basis.
4. How is Livehelp charged?
Each time you have a Livehelp session with one of our tutors, the system deducts the number of minutes used from the minutes you had remaining. Livehelp sessions can be as short or long as needed, and you can use any remaining minutes in future sessions. Also, to allow you time to join the session, we don’t charge for the first minute of the session.
5. Can I get a refund for unused Livehelp minutes?
Yes, we will refund any unused Livehelp minutes upon request. Knowing this helps parents purchase multiple hours of Livehelp at a time so that the student always has Livehelp minutes available when he or she needs help.
6. How do I request Livehelp?
Livehelp is requested directly from our web app. Go to the Help menu and select Livehelp. Then just provide your desired call back information for the session to request a session. The session will be started as soon as a tutor becomes available. Session requests are processed on a first come first serve basis.
1. Which devices can I use?
The web app runs in a web browser on any device - desktop computers, laptops, tablets as well as smart phones. We however do not recommend using smart phones due to their small screen size. Tablets work best as they allow you to easily write on the built in scratchpad.
2. Which browsers are supported?
Most major browsers work fine. iPad Safari iOS 7+, Chrome 49+ and Internet Explorer 10+ are fully supported. If you plan on using a different browser, we encourage you to try it during your free trial. We recommend using Safari on your iPad and the latest version of Chrome on all other devices (available here for free).
3. Do I need to download the app or any other software?
No app or software needs to be downloaded as the web app runs in your browser. However, if the browser you are using is not supported, you may need to download one of the supported browsers (listed in the previous question).